FAQ

 

SHIPPING QUESTIONS 

1. HOW LONG DOES SHIPPING TAKE?

We do our best to keep our processing times to 4-10 days and often will ship same day. Most items are shipped by USPS Priority Mail. In anticipation of potential USPS delays due to COVID-19, please allow a minimum of 14 business days to receive your order.

Currently, we only ship within the United States, however hoping to expand to Canada within the next few months!

 

RETURN AND EXCHANGES

We are pleased to offer free returns within 30 days of your purchase. If you are unsatisfied with your order, please email us at swagtailz1@gmail.com

 

We offer exchanges on human apparel items or dog collars only within 30 days. This is dependent upon product being returned in good condition, and available shop inventory. Please email us at swagtailz1@gmail.com if you need an exchange.